FAQs

1. Is Timesaverz present in my city?

Currently, we are operational in Mumbai, Thane, Navi Mumbai, Pune, Bangalore and Delhi / NCR. But we definitely have plans for expansion. Like us on Facebook or follow us on Twitter to be updated on where we are moving next.

2. Who are Timesaverz service partners?

We aggregate the best service executives across our areas of operation, certify their skill sets, conduct a background check and train them on soft skills before connecting them to customers on need basis. We have enough and more executives spread throughout the cities we operate in who can be made available to the customer at the time the job has been requested for.

3. Is Timesaverz accountable for job quality?

Yes, we, and our service partners are 100% accountable for the job undertaken. However, in case of anything going wrong, we are committed to either re-do it or refund your money.

4. Does someone have to be at home while the work is getting done?

We strongly recommend YES, as our experience tells us that executive's on-site queries / clarifications are best handled if the you are around.

5. What if the Timesaverz service partner doesn't reach on time?

We can arrange for replacement at a time convenient to you or accept a job cancellation from your end with full refund of booking amount, in case you have pre paid for the service.

6. What if job takes more than the estimated time quoted by Timesaverz?

Normally, it doesn't happen as the service partners do have back-to-back jobs. However, the partners have been trained to inform in advance in case they anticipate that the job would take longer than expected once they reach the site. Half an hour, more or less, than the estimated time is a given and there's no price alteration that comes in within that margin of error. At the end of day, we leave it to your fair judgement to decide.

7. What if I have to reschedule or cancel the job booked on Timesaverz?

We do understand that last minute changes may, at times, necessitate a reschedule or cancellation of job. However, you would also understand that once you have confirmed a job, the executives are already assigned to the job and hence liable for a loss of income opportunity. We would accept cancellations by retaining 5% of the booked amount till about 3 hours before the assigned job time. Post that, you can only reschedule or pay 50% of the charges to make up for the loss that the executive would have to bear due to last minute cancellation. Reschedule and cancellation requests can be made through "my Account Page" through a single click within permitted time limits.

8. Do the Timesaverz service partners bring their own supplies / will I have to arrange for it?

All Timesaverz service partners bring in their own supplies. However, consumables such as bulb, ladder, and spare parts have to be made available at your end or bought on actuals before work starts.

9. How do I share feedback?

You can share feedback instantaneously through "My Account" page on our website and APP. Not only that, if you think any of your friends would benefit from our services, you can share our details with them through a click of button on "My Account page" apart from tracking the minutes you have earned by availing our services. These Minutes are redeemable against Timesaverz services.

10. What is Earned Minutes programme?

Earned minutes is a patented Timesaverz loyalty programme that earns you Minutes (cashback) against every job availed through Timesaverz. These Minutes are redeemable against Timesaverz services.

11. How do I report an issue?

It's simple and very easy. As a registered user, you have a link on your "My Account Page" and create a ticket that helps you to post your experience to Timesaverz which can be tracked to closure.

12. How do I pay Timesaverz?

You can pre-pay online to enjoy a discounted rate or pay the service partner by cash or cheque in favor of Timesaverz Dotcom Pvt. Ltd. The invoice for the service will be emailed to your registered email address.

13. How are customized job / Inspections handled?

Customized job requests necessitate an on-site inspection. Once the inspection is done, the quotation is sent for your approval and we start the job once we get your consent with a 50% advance amount realization.

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